If you have not done so yet, register on the site:

1. Click here, or in the top right corner, click on “sign up”.
2. Enter the following information: full name, email address, and verify that you are human by inputting the CAPTCHA text.
3. Click the “Sign me up!” button to complete registration.
   1. You will receive a welcome email, containing a verification link.  If you can’t find the email within a couple of minutes, check your junk/spam folder.
   2. Click on the link to choose a password and log in.

After you log in, you will see a text area that contains information on what you can find on Community.  To the left of this area is the main navigation menu and our Contact Options.  Below the welcome text is a search field to browse Community’s Support Materials.  If you are accessing Community to resolve a technical issue, try searching for a solution here.

Our Support Materials contain a rich collection of articles to help you learn about Thuze.  These articles come in a variety of formats; Walkthrough Guides, Frequently Asked Questions and articles.  Walkthrough Guides are full of detail (text, screenshots, and video), leading you through using the software's features - or in this case, how to use this Community site.  Frequently Asked Questions provide quick answers to questions you may have.  Sometimes the information provided as a Frequently Asked Question is not found elsewhere under Support Materials.

An icon system has also been put in place, found throughout articles, to help direct you to additional, related information.  Clicking on an icon in the Quick Links menu takes you to the bottom of the current article, displaying related content.  Simply click on a link to navigate to another Community article.  The Quick Links icons include:

To create a new Help Ticket:

1. Click here, or select “Submit a Help Ticket” from the left navigation menu.
2. Fill out the form, making sure to include all required information marked by an asterisk (*).
   1. Add as much detail under the Description field.
   2. Add screen shots by clicking on the “Attach file” link under Attachment(s).
   3. Add a recorded capture of your screen (Screencast) by clicking on the "Record screencast" link under Screencast(s).
   4. Click the Submit button.
   • If you are not logged in when you submit the Help Ticket, you will receive an email outside of Community asking you to verify your email address.  Confirm your email address and the Help Ticket will be received by our team.
   • Otherwise, while logged in, you will receive an email confirmation receipt that we have received your Help Ticket.

After we have received the ticket, any updates made to the ticket will be emailed to you.  This will let you keep track of the progress made on your ticket.  The Client Services Team may also ask for more information.  You can check the progress of your existing tickets by clicking here, or on the “Review Open Help Tickets” button from the navigation menu.

To review Help Tickets you have opened with our team:

1. Log into Community.
2. Click here, or on "Review Open Help Tickets" from the left navigation menu.
3. Locate the Help Ticket you wish to review.
1. Under the Help Ticket summary details, click on the "View Help Ticket history >>" link.

From the time the Help Ticket reaches our team, to when an answer or solution has been provided to address your concern, Client Services will share updates on the progress being made.  These updates come in the form of Help Ticket comments.  At any time, you may communicate with us and share additional information.  Simply type your response into the Comments text field and click the "Submit" button. 

If you want to attach a file to the Help Ticket, use the "Attach file >>" link.  You may also provide a recording of your screen by clicking the "Record screencast >>" link. 

NOTE: Capturing your screen requires Java to be installed.

Want to request a feature to include in Thuze?  Visit the Feature Requests area of the Community Support Materials.  From here, you can view a complete list of features requested by anyone registered on Community.  Feature Requests being actively explored by our development team are noted with a "Planned" label.  Those that have been built and added to Thuze share a "Done" label.

You can view the details of any Feature Request by clicking on its title.  In addition, provide comments to explain how the feature would benefit you and your colleagues or simply "like" the idea.  Both of which helps our developers determine which features are in high demand.

To request a feature:

1. Click on the "New Feature Request" button from the Feature Requests page.
2. Fill out the form, including detailed information.
3. Click the "Submit" button to submit your request.

NOTE: You need to be logged into Community to request or "like" a feature.